SHOPPING HELP

 

Shipping & handling

  • For security reasons, we do not currently ship to P.O. Boxes or APO/FPO addresses.

  • We do not ship on Saturday, Sunday or holidays.

  • Orders paid by Paypal may only be shipped to the country of Paypal registered billing address.

  • We are pleased to offer Free Delivery Worldwide by SF Express or Hong Kong Post Office registered air mail with minimum order below.

  • If the selected items are in stock, the expected delivery time is...

Free Delivery Worldwide !
Destination : Hong Kong, Macau, China, Taiwan

​Order : Any

Carrier : SF Express

Delivery Time : 1-3 working days

Destination : Rest of world

​Order : HK$1,000 or above

Carrier : Fedex

Delivery Time : 3-5 working days​​​​

Or upgrade to Fedex with flat rate

Destination : Europe, North America, Oceania

​Order : Any

Shipping : $200

Delivery Time : 3-5 working days

Destination : Africa, South America

​Order : Any

Shipping : $300

Delivery Time : 3-5 working days

Destination : Rest of world

​Order : HK$2,000 or above

Shipping : Free

Delivery Time : 3-5 working days

​​​Once the notification with your tracking number has be sent, we are not responsible for any lost, stolen or damaged shipments.  All shipments are insured and the buyer assumes all responsibilities of claims made with the shipping carrier.

 

  • Hong Kong Post Office at 852 2921 2222

  • SF Express at 852 2730 0273

  • Fedex at 852 2730 3333

  • For any problems or concerns with shipping, please contact us via email at online@pereffs.com.

 

Promotion code 

  • Add your selections to your shopping cart and go to checkout.

  • Enter your promotion code in the “Apply Coupon” box.

  • Click the “Apply” button.

  • Your Promotion Code will automatically be applied to your order and will be reflected in your order total. 

Unfortunately, only one code can be used per order.  Codes cannot be applied to previous purchases, shipping cost and some exclusions apply.

Order verification 

Orders are subject to verification and acceptance before shipping.  Please allow 1-3 business days (not including holidays) for order processing and verification.  Most orders will be processed and shipped within 2 business days. 

Payment options 

Our price is based in Hong Kong Dollars (HK$), and all payment transaction will be made in HK$.  Hardcore accepts the following payment methods:

  • Visa, Master, American Express, Discover, JCB and UnionPay

  • Paypal

  • Alipay

Sales tax

For purchases made outside of Hong Kong may be subject to import duties and taxes, which are the responsibility of the recipient.  Since duties and taxes vary by country and by what was ordered, we are not able to supply an estimated cost. Please contact your customs office for more information.

Check order status 

E-mail notification with your tracking number will be sent once your order ships.  Please visit

Or login to your account using your email address and password.  Click order history to check the status of your orders placed online.

Damaged or missing items

If you have received a damaged item, or if your order was incomplete, please notify us within 7 business days upon receiving the package to be eligible for exchange.

Wrong size, color, or merchandise

If at any chance you received an item that is the wrong size, color or completely different from what you have ordered, please notify us within 7 business days to be eligible for exchange.

Exchanges

Exchanges are dependent on existing stock.  Items must be unused and unwashed in original packaging to receive the exchanges.  Please note that we cannot refund any shipping or handling charges.

Returns & exchanges 

  • Merchandise must be returned within 10 days.

  • Merchandise must not be worn, altered, or washed.

  • Merchandise must have all tags attached and be returned in original packaging.

  • Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.

  • Please Note: Shipping and handling charges are not refundable. Packages that arrive COD may be denied, or the COD amount may be deducted from your return.

  • All Sale items are final and can't not be returned / exchanged.

Return and exchange process

All returns or exchanges must be unwashed, unworn, unused and in their original condition with receipt and tags attached.  Please fill out the Return/exchange Form in full detail and send it along with the item(s) to the us.  All packages must be returned prepaid shipped via insured mail in a secure package to below address.  We do not accept COD. 

Hardcore Co Ltd

Flat E 10F Koon Wo Industrial Building 63-75 Ta Chuen Ping Street Kwai Chung Hong Kong

Phone : 852 2710 8201

Attn : Online Order

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10E 63 TA CHUEN PING STREET KWAI CHUNG HONG KONG  |  852-2710 8201  |  INFO@PEREFFS.COM

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© 2019 HARDCORE CO LTD.  ALL RIGHTS RESERVED.